FAQ's

How long will it take to get my order?

All orders are shipped using Canada Post. Since orders are shipped directly from our Westboro store in Ottawa, actual shipping time will depend on your geographic location.

Do you ship to addresses outside of Canada?

Not at this time.

How do I track my order?

A Canada Post tracking number will be provided with each order. You'll be able to track your shipment online via the Canada Post Website.

What is your return policy?

We have a 14-day Return Policy on all of our childrens gear purchased online. The details are given In the Customer Service section of this website.

What is your privacy policy?

Our up-to-date privacy policy is located here.

What payment methods do you accept?

We accept Mastercard and Visa. Visa Debit also works!

How do I contact customer service?

For help with your purchase of childrens ouerwear, you can contact our sales associates by phone or email:

  • Phone: (613) 722-8947
  • Email: info@westendkids.ca

How do I know if an item is available?

Availability of a given item is indicated when you select the item in our online catalog. For information about in-store-only merchandise, please contact Customer Service directly.

Can I order an item that I don't see on the web site?

Yes - our Westboro store in Ottawa, Canada, stocks a complete line of childrens gear for babies to teens and everything in between, including sportswear, footwear, outerwear and accessories. If you can't make it into the store, give us a call or email us with your request.

  • Phone: (613) 722-8947
  • Email: info@westendkids.ca

How do I determine what size to purchase?

Please consult our Sizing Guides for help in measuring your kid for clothing, footwear, and accessories. For most of our brands we recommend jumping 2 sizes from what the child is currently wearing (some brands may vary). Note that we specialize in fitting hard-to-fit kids, including husky or slim fits.

What are the shipping charges on sale items?

When a product goes on sale, a flat shipping charge of $15 is applied. NWT and the Yukon are subject to an additional surcharge.