Customer Testimonials


Very happy with the quality of all the items purchased. The customer service is absolutely amazing and I will continue to recommend this shop to everyone!

Kelsi W., Melfort SK

July 19, 2020

Great sandals, amazing service!

I needed sandals for both kids but really don’t want to bring them in to stores. I ordered through the site for curbside pickup and it was seamless! They had my order ready for pickup in less than 24 hours, it took 2 minutes to go in and grab them, and they still have an awesome exchange policy if things don’t fit. As always, I’m very happy I shopped here ❤️


 Lisa D., Ottawa, ON

July 4, 2020


By far the most efficient and kind customer service I have ever received when shopping online. I received the wrong pair of Bogs for my son, and within one phone call and one follow up email, Jackie had the problem resolved, a process for me to return the boots, and the correct boots re-shipped. I am very grateful and will be back to shop online again - easily!
Thank you Jackie, I love a retailer who understands how simple it can be!!

Sue H

Shanty Bay, ON

March 2019

 Great experience! Shipped fast. Easy communication via phone and email.

Carl Y.

Cornwall, ON

November 2018

 Great pants and fabulous online service!!!

Jennifer R.

Ottawa, ON

November 2018


Amazing customer service!

Chelsey H.

Fort MacMurray, Alberta

November 2018

Informative personal service = happy child. Staff is friendly, prices are good. Lots of selection. Locally owned with passion and it shows in the service

Marnie T

Ottawa, ON

November, 2017

I am a first time West End Kids buyer, and my experience is more than satisfying. I do not live in Ottawa so I made my order online. The catalog is easy to navigate, easy to select and to complete the purchase. I am especially pleased that delivery was much faster than anticipated. Thank you for that! Size charts are accurate and it was easy to get a proper size for my son. 

Snow pants that I bought are exactly as described, excellent quality. I will remain your customer, and I will (and already have) recommend you to others. Thanks for excellent service!

Jelena A. 

Toronto, Ontario

February, 2017


I am a new customer to West End Kids and was looking for a snowsuit for my 6 year old. I bought the Jupa Maya suit and am completely impressed with this brand. My daughter stays warm and dry whether she is skiing, snowmobiling, sledding or just playing in the snow. I am also extremely impressed with this company. They had an amazing selection in stock, shipping was timely and a pleasure to deal with. I am completely happy with West End Kids and will be a returning customer in the future for all my daughters' clothing and outerwear.

Thanks West End Kids!

Disa W

Nelson, British Columbia

January 2017


The best service on a website I've had since I moved to Canada!!! Amazing service!!

Pamela B

Toronto, ON

October 2016

Excellent service! Love the snow suit. Thank you very much.

Crystal D

Otterburne MB

January 2016


I have to say, you have the most user friendly, efficient website in Canada!!! Your parcels always arrive about 3 days before I expect them and are really well wrapped!!

I love your website and I tell everyone about it!!


January 2016

Good afternoon Gordie and Sheba,

I wanted to thank you for taken the time to chat with me during visit at your store on Sunday. I just wanted to give a little feedback to you concerning my experience at the store and as well share my details if you need a banker in the future.

I found the store by google kids winter wear. As soon as we took two steps in to the store we had an amazing young lady offer to help us. She answered our question and helped us figure out what we needed for our daughters. While my wife and the young lady where talking another young lady approached me and the girls an offered them balloons. For the girls this made their day!  One of my daughters had to use the bathroom and it was AMAZING you had one available to customers at the store. The whole process was simple and relaxing even though it was nap time for our youngest daughter and she was not happy.

Abdi Mohamed

December 2015



We wanted to just let you know that the Gulas' love your store and the quality of merchandise...we have nothing but goods things to say to people about where we get all of our snow gear. We have 5 kids and all of them are outfitted in your winter items. It is just now, 10 years later that I am having to start to get new snow store has been great in getting zippers fixed and snow pants patched! Thanks for your service and high quality of dedication to customer satisfaction. The free shipping on your boxing day sale is also a nice touch! Thank you!

The Gulas'


My daughter and I love the Columbia snow pants! She is finally dry at the end of the school, after spending 3 recesses outside - instead of being soaked in her other ski pants. She is warm, dry and can enjoy herself outside more in the winter now. The website was easy for ordering, and our shipment came quickly and well packaged. Thank you!

Darcie G. Saskatoon, SK

We haven't used this bunting yet, and I realize that I am giving 5 stars for something we haven't used. BUT I have purchased Jupa products before and this product is great quality - I can't wait for the newest member of our family to fit into it. It's not extremely lightweight for a car seat, but it's not too puffy either. It will keep him warm. And it comes with a toque, as do the other Jupa suits.

I am definitely giving the service at West End Kids 5 stars. I ordered online and the 4 snow suits I ordered arrived FAST (and we live in Saskatchewan). I received a prompt phone call when one of the items I ordered was defective in stock. I also received quick, accurate information when I called and asked for sizing information on toques, etc. I will purchase items from here again.

Chantel W. Tisdale, SK

"Customer service! What is it that? Everyday we wonder where we are able to get decent or good customer service. My husband and I live not to far from this store and decided to take a stroll in Westboro Village to find a store that would accommodate our little one as the malls were just not cutting it. It just so happened that when we walked in we were greeted with great courtesy. Okay they did not have what we were looking for but they did the very best to accommodate. We thought maybe it was just a Fluke and that we would not get that courtesy again anywhere. A month passed by and we were looking for some fall jackets, we thought why not go back to WestEnd Kids. As soon as the door opened we were greeted by the employees, eager to help us out. We told them what we were looking for and size. We were outside with our new fall jacket within 10 min. My husbands favorite way to shop. A couple of months pass by and winter is here in full force. Betty Lehtinen Cote my daughters caregiver informed me that my daughter only wants to walk and play in the snow and that we should get her some snow boots as her onsie snowsuit is very slippery. Okay so this was on the 24th of December and my daughter was going back on the 27th. I mentioned this to my husband, who vowed to never EVER go shopping on Boxing day ever again! He is adamant on not going anywhere, but I said our daughter needed them. So as we figured why not just do a kids store and not the mall he agreed. He says to me "what about West End Kids are they Opened, let's see if they will be as courteous as many other times? I said" I am not sure if they are opened". We head out to WestEnd Kids and wouldn't you know it, they are opened for Boxing day. They had a year end sale going on and we thought great we are going to be in here for hours. Well wouldn't you know it we walk in and within seconds " Kathleen" says hi and asks do you need a hand with anything? WE of course say boots and she simply ask what size and is off to find boots of that size. She fits them on our daughter and ask what colour and which one do you prefer? We make our decision and as she is about to go back asks if we would like anything else while she is back there we say " mittens with a string, snowsuit for next year as a joke" Wouldn't you know it, she come back with everything! We then ask for a spring/fall jacket and she said she didn't know if she had any :( but Eric knew and went to look. Eric found a couple and my husband like the ones with owls. went to the cash and was graciously greeted by Ben and Sheba. Paid for our purchases and left. We were in the store for a total of 10-20 Minutes and we were out. We get in our car and my husband asks me if it is Boxing day. I said yes! He said he would love to return to this store everyday.

Do you want a fast, friendly, knowledgeable, courteous and a great place to shop for your kids? Head out to West End kids!

Thanks for everything!

The Burnett's"

Catherine B, Ottawa, ON

I got the Spyder jacket and hat today. Thank you so much! I am thrilled and so is my son. I appreciate your efforts to add on the hat, and will definitely recommend your company to my friends and family.

Tara M, Courtenay, BC

Just wanted to say thanks for your prompt delivery and ease of ordering.

This was my first order, and I couldn't be happier with the outwear that we selected.

I absolutely won't hesitate to order from you again, and will recommend you to others. Your selection of higher end outwear is fabulous!

Thanks so very much! Happy holidays, Tina Bois

Tina B, Windsor, ON

Hi Sheba

We got the package today! The suit fits my daughter perfectly. She loves it.

Thank you for your quick service

Jennifer M., Calgary, AB


I ordered a Helly  Hansen snowsuit for my daughter from your website on the 23rd of November.  I was quite surprised to see that there was no shipping cost calculated in to my total.  I was thrilled to discover that the snowsuit arrived in the mail today!  (Less than a week to travel half-way across Canada!)  The suit is gorgeous, fits my daughter perfectly, and she and I are both loving it. (Now if only we would get some snow!)

Thank you for such a positive shopping experience.  I will definitely be a return shopper, and will recommend you to my friends.

Allison B., Sackville, NB

Thank you so much for the wonderful service. I was in earlier this week to exchange a North Face coat. You are definitely a model for good service.

Thanks again and see you soon.

Nadia B., Beresford, NS


I have been meaning to send this email for the last couple of weeks. I went to your store just before Westfest when I was at my wits’ end trying to find the perfect gift for my fashionista niece. I walked into your store and saw there were two young men working, and inside my head, I am ashamed to admit, I was immediately biased, thinking I would not get good service. Imagine my surprise when they both greeted me warmly and promptly told me about their Westfest sale and if  there anything they could do for me. It was ten minutes before closing and I was feasting my eyes on all the cool clothes you had for youths. They helped me with sizes, took down twenty items I couldn’t reach, because I couldn’t make up my mind….they joked with me, and encouraged me to take my time even though it was getting really close to closing time. At any rate, I just wanted to let you know how impressed I was with these two young men.  Their service was just overwhelmingly brilliant, something I am not used to getting anymore….as I work in customer service as well….I felt it important for someone to know what a great asset these two young men were….

What a great experience, what a great store!

Thank you,


p.s. the niece almost swooned when she got her Bench apparel….thanks for making me the “cool” aunt!  At a price that didn’t make me want to choke!

Marcia, Ottawa, ON

Hi Sheba,

Thank-you for your quick delivery. They were in our mailbox at the end of our lane this afternoon. These are the greatest mitts ever invented!

Many thanks,


PS: my two boys are really enjoying their snow jackets and pants we bought from you earlier this winter. We love your store! Happy New Year!

Wendy R, Williamstown, ON